SELL YOUR MODELS

The Rogue Traders Gaming is not liable for any damage/destruction of models that occur during shipping. If this is the case, we will adjust the offer to reflect the lost value to the models. We understand the difficulty of keeping your models safe during shipping, you can help prevent damage in transit by properly packaging your models when shipping. The Rogue Traders Gaming is also not liable for packages that get lost during transit, we recommend paying for insurance through your preferred shipping service.

Unfortunately we are no longer accepting half assembled or new on sprue models, we sprongly urge you to build your models.

Things to keep in mind

1) Market value varies depending on the popularity of armies and models

2) Small characters and models that come in the bonus value boxes (vanguard, Start Collecting, Combat Patrols, the Horus Heresy box sets) the market is flooded with these models and trade in values are lower

3) Unit size - if you have 9 models in a 10 man squad, the value is EXTREMELY diminished

4) We are a retailer for Games Workshop products, so our trade in values in new in box models might be lower simply because we all-ready get these models at discount for being a retailer.

5) Poorly painted models greatly diminishes the value

6) Please submit pictures in the fashion we suggest so we can evaluate your trade in quicker

You can give us a call during business hours at 570-413-3079 or send us an email at tradeins@theroguetraders.com

Make sure you send at least one picture that encompasses the entirety of the trade in. Close up photos of a cluster of models are appreciated to judge the quality and condition of the models but one overhead photo where every model is visible will help us understand the scope of your trade in and to clear up any confusion about what is included. We want to make sure we give you the best price for your models so clean pictures with clear lighting will help us to help you get the best deal!

We have a STRICT 30-day return policy. The Items need to be returned in brand new and unopened condition. Once the items have been returned to the seller - a refund will be re-issued to the original payment source.

NOTE - we cannot accept returns on 3rd party Gift Cards (Visa Gift Cards etc) for those products we must offer store credit - we cannot refund 3rd party gift cards via our processor

We do not offer returns on store credit purchases.

Yes you can! However cancellation requests should be done via emails to : Gamingstore@theroguetraders.com

Please do not message us on on our social media or in the chat window

Please send us an email to Gamingstore@theroguetraders.com with your order number, and a brief statement, and include the correct shipping address (Be mindful, we ship orders daily, so please be prompt!)

Some pre-order items we have on hand before the release date, and may print the labels before the release date so you might see " A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package...." Which means your order is ready to ship,but has not been dropped off yet.

You ALSO might get this message if human error was involved at the first usps location and they forgot to scan your package, rest assured, it will be scanned again when it reaches the next usps hub and you will begin seeing movement in the tracking.